General admission and onboarding

How do I begin with KrakPay?

Just visit our website https://www.KrakPay.com/and click “Talk to us” button and start filling out the requested fields with your company details and contact information. Seconds later, you will be redirected to our dashboard, ready to start the integration.

Merchants are requested to follow the steps below to complete the onboarding process:

  • Enter Contact and Business details
  • Login and set the password
  • Verify bank details
  • Upload KYC details
  • Accept the Terms and Conditions
  • Wait for email/SMS notification of successful onboarding/registration

Once your online application has been submitted, our service team will contact you and provide further assistance regarding the administrative part of supporting documents and questions that follow.

What will be the Set-up Costs?

We provide Free Set Up. 

How can I change the company name after the contract has been signed with KrakPay?

All you need to do is, provide us with the new login name and documents which confirm the change. Our support team will guide you regarding the same and you will be notified as soon as the requested changes are implemented.

Will my company/business incur any costs from KrakPay technical support during our integration and onboarding?

There are no additional or hidden charges. We are happy to help in your transition and onboarding to KrakPay. 

What do I do if I forgot my username or password?

You can reset your password or contact technical support to provide you with a new one.

What reports do you offer?

We provide you with your transaction reports on refund, transaction. To know more about reports, please feel free to contact us. 

Which business models and products does KrakPay accept?

At KrakPay, any product type and business models are supported like Airlines, B2B, donation, E-commerce, education, hospitality, financial service, travels, utilities etc. If you have any doubts or wish to consult us following your approval, please contact our sales team directly.

PAN/DOCUMENTS VERIFICATION

  1. Partnership Limited Liability Partnership 
  • Proof of Identity of - Copy of PAN card (Firm & All Partners) 
  • Individual / Partner’s Proof: - Copy of Driving license or Aadhaar card or Passport or Voter id (All Partners) 
  • Individual / Partner’s Proof: - Copy of Driving license or Aadhaar card or Passport or Voter id (All Partners) 
  • Financial Proof Current Account: - Bank Account Statement for last 6 months or Audited Balance sheet & P & L statement for the last 2 years.
  • A Cancelled Cheque 
  • Certificate of Incorporation 
  • Board Resolution on your Firm’s Letterhead 
  • List of the Partners (On Firms’ Letter Head) 
  • The Merchant Agreement 
  • Copy of Partnership Deed in case of LLP Firm Limited Liability Partnership Agreement 
  1. Private Limited/Public Limited 
  • Proof of Identity of: - Copy of PAN card (Company & All Directors) ∙ Individual/director proof: - Copy of driving license or Aadhar card or Passport or voter id (all director) 
  • Proof of Business Address of Operating Office 
  • Financial proof current account: - Bank account statement for last 6 months or Audited balance sheet & p & l statement for the last 2 years 
  • A Cancelled Cheque 
  • Board Resolution on your Company Letterhead 
  • List of Director 
  • The Merchant Agreement 
  • Memorandum / Articles of Association and Certificate of Incorporation. (1st and Last 3 Pages) 
  1. Sole Proprietor 
  • Proof of Identity of: - Copy of PAN card (self), Driving license or Aadhaar card or Passport or Voter id 
  • Proof of Business Address of Operating Office: - Copy of your Landline Telephone Bill OR Electricity Bill, Bank Account Statement OR Passbook 
  • Proof of Business Address of Operating Office 

Any 1 document: -

  1. a) Registration certificate (in the case of a registered concern)
  2. b) Certificate/license issued by the Municipal authorities under Shop & Establishment act 
  3. c) Sales and income tax returns 
  4. d) CST/VAT certificate 
  5. e) Certificate/registration document issued by Sales Tax/Service
  • Tax/Professional Tax authorities
  • Financial Proof Current Account: - Bank Account Statement for last 6 months or Audited Balance sheet & P & L statement for the last 2 years
  • A Cancelled Cheque 
  • The Merchant Agreement 

BANK ACCOUNT VERIFICATION

What is an IFSC code and where can I find it? 

IFSC code is a unique eleven-digit number that is a combination of alphabets and numerals. It is used to transfer funds online for NEFT, IMPS, and RTGS transactions. Usually, this code can be found on the cheque book provided by the bank.

How long does it take for account verification? 

It takes 24 working hours after your bank account is verified to activate your account. 

Can I submit my savings account details if I don’t have current account details? 

Yes, in case you are an individual running a business, only then do we support savings bank account type. For non-individual business types, you will have to enter Current bank account details. 

PAYMENT

What to do when bill payment status is not updated on the merchant site?

Bill payments will be updated within 2 working days on merchant site. 

The transaction has failed but my money is debited from my account. What should I do? 

The amount will be refunded within 48 hrs. Do not panic. Kindly check your dashboard to see the status of your refund. Also, an email and SMS will be sent to you from our side regarding the same. Refunds into the bank usually take 3-5 business days to reflect in your bank account. 

Money is debited from my account but the merchant hasn’t received it. What should i do?

Typically, a network failure leads to such situations. Don’t worry at all, your money is safe. Contact the merchant and provide your merchant transaction ID and KrakPay payment ID (available on Dashboard and on your transaction email), we will do the rest.

I have not received the refund in my bank account. What should I do?

Refunds are generally processed by the bank after 48 hrs of the transaction. Bank usually takes 3-5 business days from the date of refund to reflect in your bank account (Excluding Saturdays, Sundays, and Bank Holidays). 

Are there any additional fees I would charge? 

No additional fees are charged. 

  • No Setup fees 
  • No Annual Maintenance fees 
  • No fees for transfer 
  • No fees for failed payments 
  • No fees for refunds 
  • No fees for support

What is the payment cycle that you offer?  

There are various Payment Cycles that can be configured as per the merchant’s requirements.

  • T+1 day 
  • T+2 day